One Year Global Warranty
Notify: All orders for purchasing bundles will be shipped by different packages. There will be multiple tracking numbers. All of them may not reach you at the same time.
Orders will be processed within 1-3 business days after full payment is received. Tracking numbers will be updated as soon as they become available.
Multiple packages of the same order may arrive from different fulfillment centers, or at different times depending on the availability of the item.
If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.
For more information on standard delivery and express shipping, please select your shipping country or shipping region from the following:
|Country or Region||Shipping Method||Ships From||Shipping Time（Working Days）||Shipping Fee|
|United States||UPS||United States||2-5||Free|
|United States||DHL / UPS||China||3-5||Free|
EU Member States
|DHL / GLS / G2G / UPS / PPL||Germany / Czech||3-5||Free|
|EU Member States||DHL / FedEx||China||3-7||Free|
|DHL / FedEx||China||3-7||$19|
|Switzerland, Norway||DHL / FedEx||Czech / China||3-7||$29|
|United Kingdom, Cyprus（EU Member States）||DHL / FedEx||China||3-7||$29|
|Canada, Mexico, Australia, and Other countries||UPS / DHL / FedEx||China||3-7||$49|
EU Member States: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Asian Countries: Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia and so on.
The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.
Which warehouse will your package be shipped from?US PLUG / USA: Shipping to USA only ( Please don't place the order from this warehouse if you're not in USA).
About Customs Duty
Most of our products are stocked in US warehouses and European warehouses. In this case, most of the customer's orders will be shipped from the corresponding warehouses, so customers from EU member states and the US do not need to pay any customs duty. Orders from other countries will be shipped from the Shenzhen Warehouse in China, and most of the orders will incur customs duty, which is borne by the customers themselves.
However, if the products are out of stock in the US or EU countries' warehouses, we will also ship them from Shenzhen, China. In this case, customers from EU member countries need to bear the customs duty by themselves.
Don't worry, we will contact customers in advance if they need to bear the customs duty.
Atomstack is dedicated to making our efforts to provide our customers best after-sale service.
If any quality issues, please feel free to contact us to get professional and timely help and instructions.
The return procedure varies depending on the status of the order.
Please follow the instructions below to return the order.
|Order Placed||Order Delivered|
If an order has been delivered, returns must be made within 30 days of the date of delivery.
You will need to provide the original receipt and pay the service and shipping charges to obtain a refund.
|On the way（Overseas Warehouse Shipping）||Shipping costs + warehouse shelving costs|
|Unopened||Shipping costs + warehouse shelving costs|
We highly recommend contact us by email.
Tel: +86 177 2245 9952 (All Customers, Service in English Only)
Working Time（Mon. - Fri. from 9:30 AM to 6:00 PM HKT）
If you have any questions, please contact us at email@example.com for assistance.