Applicable models: X20 Pro, S20 Pro, A20 Pro
Special support models: X30 Pro (Need to purchase an additional 5-Pin cable set)
1. Quickly Expand the Engraving Area of Atomstack X20 Pro in Low Price: By replacing the frame shafts of X20 Pro, it can quickly obtain a huge engraving area of 410x850mm. Meet the needs of large-area engraving users.
2. No Additional Processing Need, Directly Use: The extension shaft is standardized processing, it can be directly assembled on the X20 Pro engraving machine without any other additional processing. There are other necessary accessories in the product list, including extension cables, belts, and screws. No need to purchase any additional accessories.
3. High-precision Production and Quality: The extension shaft and cable have undergone rigorous testing, so that it keeps the same accuracy and stability as the standard X20 Pro engraving machine. Guarantee high-quality engraving and cutting.
Y-axis extension shaft size: 1050mm
Engraving enlargement size: 410*850mm
Product net weight: 1.21Kg
Package weight: 1.95Kg
Packing size: 1125*305*220mm
Y-axis extension shaft*2
2.8m timing belt*1
Motherboard connection line*1
Orders will be processed within 1-3 business days after full payment is received. Tracking numbers will be updated as soon as they become available.
Multiple packages of the same order may arrive from different fulfillment centers, or at different times depending on the availability of the item.
If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.
For more information on standard delivery and express shipping, please select your shipping country or shipping region from the following:
|Country or Region||Shipping Method||Ships From||Shipping Time（Working Days）||Shipping Fee|
|United States||UPS||United States||2-5||Free|
|United States||DHL / UPS||China||3-5||Free|
EU Member States
|DHL / GLS / G2G / UPS / PPL||Germany / Czech||3-5||Free|
|EU Member States||DHL / FedEx||China||3-7||Free|
|DHL / FedEx||China||3-7||$19|
|Switzerland, Norway||DHL / FedEx||Czech / China||3-7||$29|
|United Kingdom, Cyprus（EU Member States）||DHL / FedEx||China||3-7||$29|
|Canada, Mexico, Australia, and Other countries||UPS / DHL / FedEx||China||3-7||$49|
EU Member States: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Asian Countries: Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia and so on.
The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.
Which warehouse will your package be shipped from?US PLUG / USA: Shipping to USA only ( Please don't place the order from this warehouse if you're not in USA).
EU PLUG / EU MEMBER STATES: Shipping to EU member states only ( Please don't place the order from this warehouse if you're not in an EU member state).
CN: Shipping to all countries where orders can be placed.
About Customs Duty
Most of our products are stocked in US warehouses and European warehouses. In this case, most of the customer's orders will be shipped from the corresponding warehouses, so customers from EU member states and the US do not need to pay any customs duty. Orders from other countries will be shipped from the Shenzhen Warehouse in China, and most of the orders will incur customs duty, which is borne by the customers themselves.
However, if the products are out of stock in the US or EU countries' warehouses, we will also ship them from Shenzhen, China. In this case, customers from EU member countries need to bear the customs duty by themselves.
Don't worry, we will contact customers in advance if they need to bear the customs duty.
Atomstack is dedicated to making our efforts to provide our customers best after-sale service.
If any quality issues, please feel free to contact us to get professional and timely help and instructions.
Online Return Policy
The return procedure varies depending on the status of the order.
Please follow the instructions below to return the order.
|Order Placed||Order Delivered|
If an order has been delivered, returns must be made within 30 days of the date of delivery.
You will need to provide the original receipt and pay the service and shipping charges to obtain a refund.
|On the way（Overseas Warehouse Shipping）||Shipping costs + warehouse shelving costs|
|Unopened||Shipping costs + warehouse shelving costs|
- Do not accept returns for non-quality issues (Shipping from China).
- The percentage will be calculated based on the total price of the order.
- No replacement products are allowed after delivery.
- Refunds for products shipped from overseas warehouses will need to wait until the staff receives the package.
How Long Does It Take?
- In order to process your return in a timely manner, please include the logistic face sheet, hand-signed receipt, order number and sender's name in your email.
- If you are returning the item yourself, please contact customer support in advance and provide a tracking number so that we can track the progress of the shipment.
- Once we have received the returned product, it usually takes 3-5 working days for the refund to be processed.
- We will check the condition of the product and send you a confirmation email once it has been approved. The bank will then process the rest of the refund process.
- If you do not receive a refund long after you have received your confirmation email, please check with your bank.
- Only approved return requests will be accepted.
- Atomstack reserves the right, at its sole discretion, to refuse any item that does not meet the return requirements set out in the Return & Refund Policy.
- Atomstack will only accept returns to the address you provide in your return confirmation email.
Email & Phone
We highly recommend contact us by email.
Tel: +86 177 2245 9952 (All Customers, Service in English Only)
Working Time（Mon. - Fri. from 9:30 AM to 6:00 PM HKT）
If you have any questions, please contact us at email@example.com for assistance.
I was pleasantly surprised that the work area of the Atomstack X20 PRO was increased to 950mm instead of the advertised 850mm.
The order was placed on the 19th and 3 days later arrived in the Philippines. Today it was delivered in Mindanao, this is impressive fast.
The item is well packed and was received undamaged.
Comes with a new cable sleeve, end stop, new belts, and all things you might need for the installation.
You will need to change the cables on the mainboard but this is not so difficult. It would of course be more manageable, and maybe cheaper to provide extension wiring instead of a whole new cable, but I'm not complaining.
The whole buying experience was great. I wish to thank the support team for promptly answering all my questions.
Overall I'm very satisfied with Atomstack, especially the fact that Atomstack delivers to the Philippines without any hassle. (compared to the competition Xtool who let you shop and on check-out somewhat rudely prompt you with the message 'we don't deliver to the Philippines').
Thank you Atomstack for your products.
Easy to install
Got it in about 10 days
One setting in lightburn
Very happy with purchase.
Be nice if there was a was a cable drag chain or something for the wires.
The Extension kit work well with my
Atomstack S20 Pro. I love how I can make my engraved images at a larger scale for my clients and art galleries for my artwork. I the company a 5 star rating.
So far so good. Just wish it came with better instructions. Especially with the wiring harness.