Returns & Refunds

Online Returns Policy

With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, and have original tags attached.
  • We are not liable for any return packages that may become lost or stolen in-transit.
  • Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

30 Days Return, One Year Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at support@atomstack.net.

How to Reach Us

Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

 

Our Solutions:

1.  Atomstack's Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Atomstack.net is responsible for shipping the wrong item.

2.  Customer's responsibilit

Incorrect Order(size of item) or Unwanted Item

If the customer want to return the items as his/her own reason, we can also allow a return. In this case, the customer will be responsible for these two parts:

  • The shipping fee both ways (to and from our warehouse)
  • 4.4% of order total value. (Paypal transaction fee)
  • 5% of the order total value. (labor commission and service charge)

The customer need to provide shipping tracking number and payment proof to us, we will arrange the refund as soon as we receive these.

 

Satisfaction Guarantee

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused, unworn, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

We do not accept returns on discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours;

Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.

 

Email & Phone

CALL US

We highly recommend contact us by email.

Tel: +86 177 2245 9952 (All Customers, Service in English Only)

Working Time(Mon. - Fri. from 9:30 AM to 6:00 PM HKT)

If you have any questions, please contact us at support@atomstack.net for assistance.

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