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Order Processing

Orders will be processed within 1-3 business days after full payment is received. Tracking numbers will be updated as soon as they become available.

Multiple packages of the same order may arrive from different fulfillment centers, or at different times depending on the availability of the item.

If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.

For more information on standard delivery and express shipping, please select your shipping country or shipping region from the following:

EU Member States:  Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Asian Countries: Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia and so on.

The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.

Which warehouse will your package be shipped from?

About Customs Duty

Most of our products are stocked in US warehouses and European warehouses. In this case, most of the customer's orders will be shipped from the corresponding warehouses, so customers from EU member states and the US do not need to pay any customs duty. Orders from other countries will be shipped from the Shenzhen Warehouse in China, and most of the orders will incur customs duty, which is borne by the customers themselves.

However, if the products are out of stock in the US or EU countries' warehouses, we will also ship them from Shenzhen, China. In this case, customers from EU member countries need to bear the customs duty by themselves.

Don't worry, we will contact customers in advance if they need to bear the customs duty.

Atomstack is dedicated to making our efforts to provide our customers best after-sale service.

If any quality issues, please feel free to contact us to get professional and timely help and instructions.

Online Return Policy

The return procedure varies depending on the status of the order.
Please follow the instructions below to return the order.

Return Conditions

 If an order has been delivered, returns must be made within 30 days of the date of delivery.
You will need to provide the original receipt and pay the service and shipping charges to obtain a refund.

 *Note:

• Do not accept returns for non-quality issues (Shipping from China).
• The percentage will be calculated based on the total price of the order.
• No replacement products are allowed after delivery.
• Refunds for products shipped from overseas warehouses will need to wait until the staff receives the package.

How Long Does It Take?

• In order to process your return in a timely manner, please include the logistic face sheet, hand-signed receipt, order number and sender's name in your email.
• If you are returning the item yourself, please contact customer support in advance and provide a tracking number so that we can track the progress of the shipment.
• Once we have received the returned product, it usually takes 3-5 working days for the refund to be processed.
• We will check the condition of the product and send you a confirmation email once it has been approved. The bank will then process the rest of the refund process.
• If you do not receive a refund long after you have received your confirmation email, please check with your bank.

Disclaimers

• Only approved return requests will be accepted.
• Atomstack reserves the right, at its sole discretion, to refuse any item that does not meet the return requirements set out in the Return & Refund Policy.
• Atomstack will only accept returns to the address you provide in your return confirmation email.

Email & Phone

CALL US

We highly recommend contact us by email.

Tel: +86 177 2245 9952 (All Customers, Service in English Only)

Working Time（Mon. - Fri. from 9:30 AM to 6:00 PM HKT）

If you have any questions, please contact us at support@atomstack.net for assistance.