Atomstack Air Assist + F2 Honeycomb Working Panel + AC1 Lightburn Camera

Order Processing

Orders will be processed within 2-5 business days after full payment is received. Handling time of DHL Global Shipping may take up to 3 days due to COVID-19. Tracking number will be updated as soon as it's available.

Products from the same order may arrive from different fulfillment centers, or at different times based on item availability.

If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.

For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:

EU Countries:  Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Asian Countries: Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia and so on

The shipping time is a estimated time. Invalid address, customs clearance procedures, the COVID-2019, the bad weather or other reasons will lead to a longer delivery time than expected.

Taxes, Customs & Duties

If the package is checked by your country's customs office when the item arrives in their country, most websites declare that customers are responsible for import duties, tariffs, and taxes. But Atomstack will be happy to go fifty-fifty with customers. We value our customers, and we strive to reduce your costs when you shop with us.

Atomstack is dedicated to making our efforts to provide our customers best after-sale service.

If any quality issues, please feel free to contact us to get professional and timely help and instructions.

Online Return Policy

The return procedure varies depending on the status of the order.
Please follow the instructions below to return the order.

Return Conditions

 If an order has been delivered, returns must be made within 30 days of the date of delivery.
You will need to provide the original receipt and pay the service and shipping charges to obtain a refund.

 *Note:

• Do not accept returns for non-quality issues (Shipping from China).
• The percentage will be calculated based on the total price of the order.
• No replacement products are allowed after delivery.
• Refunds for products shipped from overseas warehouses will need to wait until the staff receives the package.

How Long Does It Take?

• In order to process your return in a timely manner, please include the logistic face sheet, hand-signed receipt, order number and sender's name in your email.
• If you are returning the item yourself, please contact customer support in advance and provide a tracking number so that we can track the progress of the shipment.
• Once we have received the returned product, it usually takes 3-5 working days for the refund to be processed.
• We will check the condition of the product and send you a confirmation email once it has been approved. The bank will then process the rest of the refund process.
• If you do not receive a refund long after you have received your confirmation email, please check with your bank.

Disclaimers

• Only approved return requests will be accepted.
• Atomstack reserves the right, at its sole discretion, to refuse any item that does not meet the return requirements set out in the Return & Refund Policy.
• Atomstack will only accept returns to the address you provide in your return confirmation email.

Email & Phone

CALL US

We highly recommend contact us by email.

Tel: +86 177 2245 9952 (All Customers, Service in English Only)

Working Time（Mon. - Fri. from 9:30 AM to 6:00 PM HKT）

If you have any questions, please contact us at support@atomstack.net for assistance.